Terms and Conditions - Aghni Gold

1. Eligibility to Sell

The seller must be the legal and rightful owner of the gold, silver, diamond, or other valuable item being sold or exchanged.

Sellers must meet the eligibility requirements set out under applicable law. Individuals aged 21 or younger must furnish a written letter of consent from a parent or legal guardian, along with valid identification, before any transaction can proceed.

Aghni Gold reserves the right to refuse service to any individual unable to produce valid proof of ownership or identification.

2. Customer Declaration (Compulsory)

• You are the legal and rightful owner of the item(s) being sold.
• The item(s) are not stolen, pledged elsewhere without disclosure, or counterfeit.
• All identification and supporting documents provided are genuine, valid, and verifiable.
• You bear full responsibility for the accuracy of the information and documents submitted.
• Any false declaration or misrepresentation will result in immediate termination of the transaction and may attract legal proceedings.

3. Valuation and Pricing

All gold, silver, and diamond items are evaluated using certified testing methods to determine purity, weight, and quality.

Pricing offered is based on prevailing live market rates at the time of transaction and is subject to change without prior notice.

The final offer is communicated to the customer prior to completion of sale, and payment is made only upon mutual agreement and customer consent.

Aghni Gold's valuation is final and binding once the customer accepts the offer and completes the transaction.

4. Payment Terms

Payment is made instantly, in cash or via the customer's preferred mode (subject to availability), once the transaction is finalised and accepted by the customer.

No transaction will be processed without due verification of the seller's identity and ownership documentation.

5. Doorstep Pickup Service

The doorstep gold pickup service is offered as a convenience and is subject to service area availability and prior appointment confirmation.

Customers must ensure a safe, accessible location and the presence of a verified individual with original identification documents at the time of pickup.

Aghni Gold is not responsible for delays caused by incorrect address details, customer unavailability, or circumstances beyond its reasonable control.

6. Pledged Gold Loan Assistance

Assistance provided for releasing pledged gold from banks or NBFCs is subject to the terms, dues, and conditions set by the respective lending institution.

Aghni Gold acts as a facilitator in such cases and is not liable for delays, discrepancies, or disputes arising from the third-party lender's processes.

7. KYC and Documentation

Customers are required to furnish valid government-issued identification and any other documents necessary to comply with applicable Know Your Customer (KYC) and anti-money laundering regulations.

Aghni Gold reserves the right to retain copies of submitted documents and CCTV footage of the transaction for compliance, audit, and fraud-prevention purposes, in line with our Privacy Policy.

8. Right to Refuse or Cancel Transaction

Aghni Gold reserves the right to refuse, suspend, or cancel any transaction at its sole discretion under the following circumstances, including but not limited to:

• Suspicion that the item is stolen, counterfeit, or fraudulently obtained.
• Failure to provide valid identification or ownership proof.
• Inconsistent, incomplete, or suspicious documentation.
• Any conduct that violates these Terms and Conditions or applicable law.

9. Limitation of Liability

Aghni Gold makes every effort to ensure accurate valuation and fair dealing; however, it shall not be held liable for losses arising from market rate fluctuations occurring after a transaction is completed.

Aghni Gold is not liable for any pre-existing damage, defect, or alteration to items not disclosed by the customer prior to evaluation.

10. Use of Website

All content on this website, including text, images, logos, and branding, is the property of Aghni Gold and may not be copied, reproduced, or used without prior written consent.

The information provided on this website (including blogs and FAQs) is for general informational purposes only and does not constitute financial, legal, or investment advice.

11. Amendments to Terms

Aghni Gold reserves the right to revise, update, or modify these Terms and Conditions at any time without prior notice. Continued use of our services or website following any changes constitutes acceptance of the revised terms.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.